Service Quality and Customer Satisfaction in Private Sector Banks: An Empirical Study

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dc.creatorGarg, Vishal
dc.date2022-10-30
dc.date.accessioned2023-08-21T07:58:48Z
dc.date.available2023-08-21T07:58:48Z
dc.descriptionService Quality in banking sector is the most important criteria and asset for evaluating and satisfying customers and thereby increases the customer loyalty and average retention rate of customers. Among the service quality determinants, reliability, assurance and empathy have always played a pivotal role. During the last two decades, Indian banking industry has undergone remarkable qualitative and quantitative changes and a good number of private commercial banks have gradually captured the market share of banking business not only in metropolitan cities but in small towns as well. In order to capture the market by enhancing the degree of customer satisfaction, private sector banks are expected to provide quality services through dedicated employees and sophisticated technology.en-US
dc.formatapplication/pdf
dc.identifierhttps://journals.researchparks.org/index.php/IJEFSD/article/view/3661
dc.identifier10.31149/ijefsd.v4i10.3661
dc.identifier.urihttp://dspace.umsida.ac.id/handle/123456789/15898
dc.languageeng
dc.publisherResearch Parks Publishing LLCen-US
dc.relationhttps://journals.researchparks.org/index.php/IJEFSD/article/view/3661/3647
dc.rightsCopyright (c) 2022 International Journal on Economics, Finance and Sustainable Developmenten-US
dc.sourceInternational Journal on Economics, Finance and Sustainable Development; Vol. 4 No. 10 (2022): IJEFSD; 139-146en-US
dc.source2620-6269
dc.source2615-4021
dc.source10.31149/ijefsd.v4i10
dc.subjectResponsivenessen-US
dc.subjectAssuranceen-US
dc.subjectReliabilityen-US
dc.subjectEmpathyen-US
dc.subjectTangibility and Service Qualityen-US
dc.titleService Quality and Customer Satisfaction in Private Sector Banks: An Empirical Studyen-US
dc.typeinfo:eu-repo/semantics/article
dc.typeinfo:eu-repo/semantics/publishedVersion
dc.typePeer-reviewed Articleen-US
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