THE EFFECTIVENESS OF TOTAL QUALITY MANAGEMENT (TQM) TRAINING SPECIAL REFERENCE WITH SELECTED MANUFACTURING COMPANIES IN AMPARADISTRICT, SRI LANKA

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dc.creatorA. R. Mohamed Akram
dc.creatorM. Siraji
dc.date2021-06-19
dc.date.accessioned2023-08-21T08:07:13Z
dc.date.available2023-08-21T08:07:13Z
dc.descriptionThe main purpose of the study is to emphasize measuring the effectiveness of total quality management in manufacturing organizations. The data were collected through a structured questionnaire and interview from the sample of the study consisted of 350 employees from selected manufacturing organizations in Ampara district, Sri Lanka.  The study found that there exists a positive and significant correlation between TQM training and selected elements of TQM such as the commitment of employees, improving quality leadership, skills development, continuous improvement, and customer satisfaction. However, organizations must provide employees to facilitate to improve interpersonal communication and enhance their communication competencies throughout the TQM training.  The findings of the study contribute to the TQM literature and help the management and policymakers to achieve the goals of the organization through continuous improvement. Further, it suggests that training is the key factor to enhance numerous TQM tools at a great level to achieve a competitive advantage in the global market.en-US
dc.formatapplication/pdf
dc.identifierhttps://journals.researchparks.org/index.php/IJIE/article/view/1977
dc.identifier10.31149/ijie.v4i6.1977
dc.identifier.urihttp://dspace.umsida.ac.id/handle/123456789/16952
dc.languageeng
dc.publisherResearch Parks Publishing LLCen-US
dc.relationhttps://journals.researchparks.org/index.php/IJIE/article/view/1977/1925
dc.rightsCopyright (c) 2021 A. R. Mohamed Akram, M. Sirajien-US
dc.rightshttps://creativecommons.org/licenses/by/4.0en-US
dc.sourceInternational Journal on Integrated Education; Vol. 4 No. 6 (2021): IJIE; 194-203en-US
dc.source2620-3502
dc.source2615-3785
dc.source10.31149/ijie.v4i6
dc.subjectTotal Quality Management (TQM)en-US
dc.subjecttraining, manufacturing companyen-US
dc.subjectcommitment of employeesen-US
dc.subjectquality leadershipen-US
dc.subjectskills developmenten-US
dc.titleTHE EFFECTIVENESS OF TOTAL QUALITY MANAGEMENT (TQM) TRAINING SPECIAL REFERENCE WITH SELECTED MANUFACTURING COMPANIES IN AMPARADISTRICT, SRI LANKAen-US
dc.typeinfo:eu-repo/semantics/article
dc.typeinfo:eu-repo/semantics/publishedVersion
dc.typePeer-reviewed Articleen-US
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