Administrative Service Quality in Increasing Public Satisfaction at the Secretariat of the Office of the Gorontalo Governor

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dc.creatorLaija, Ishmael
dc.creatorAbdussamad, Zuchri
dc.creatorWantu, Sastro Mustapa
dc.date2023-01-17
dc.date.accessioned2023-08-21T07:34:05Z
dc.date.available2023-08-21T07:34:05Z
dc.descriptionThis study aims to determine and analyze 1) the quality of administrative services in increasing public satisfaction at the Secretariat of the Gorontalo Governor's Office; 2) the determinants of the quality of administrative services in increasing public satisfaction at the Secretariat of the Gorontalo Governor's Office.This research approach is qualitative. The research method is descriptive qualitative. Data collection was carried out using interview techniques, observation and documentation studies. Data analysis techniques in this study were carried out by data reduction, data presentation and conclusion/verification. The results showed: 1)reliability and empathy (attention) on the quality of administrative services in increasing public satisfaction at the Secretariat of the Gorontalo Governor's Office can already be realized optimally. While responsiveness, assurance, and tangible (physical evidence) on the quality of administrative services in increasing public satisfaction at the Gorontalo Governor's Office Secretariat have been realized, but not yet optimal; 2) the determinant factor of the quality of administrative services in increasing public satisfaction at the Gorontalo Governor's Office Secretariat is the capability factor of the apparatus which is a supporting factor for the realization of the quality of administrative services in increasing public satisfaction at the Gorontalo Governor's Office Secretariat. While the factors of facilities and infrastructure, as well as service systems are supporting factors as well as inhibiting factors in realizing the quality of administrative services in increasing public satisfaction at the Secretariat of the Office of the Governor of Gorontalo.en-US
dc.formatapplication/pdf
dc.identifierhttps://sjii.indexedresearch.org/index.php/sjii/article/view/721
dc.identifier.urihttp://dspace.umsida.ac.id/handle/123456789/11305
dc.languageeng
dc.publisherIndexed Research Publishing Companyen-US
dc.relationhttps://sjii.indexedresearch.org/index.php/sjii/article/view/721/850
dc.sourceSpanish Journal of Innovation and Integrity; Vol. 14 (2023): Spanish Journal of Innovation and Integrity; 103-112en-US
dc.source2792-8268
dc.subjectQualityen-US
dc.subjectAdministrative Servicesen-US
dc.subjectCommunity Satisfactionen-US
dc.titleAdministrative Service Quality in Increasing Public Satisfaction at the Secretariat of the Office of the Gorontalo Governoren-US
dc.typeinfo:eu-repo/semantics/article
dc.typeinfo:eu-repo/semantics/publishedVersion
dc.typePeer-reviewed Articleen-US
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